Do you ever feel distressed when encountering difficulties in daily life in China and have no where to turn because of language or information barriers?

If so, please let us help you.

The English Department of People's Daily Online has launched a new column named "Complaints and Concerns."

We hope this column will provide help for foreigners living in China. We will listen to your difficulties and complaints in daily life and make efforts to help you. If necessary, we will try to redirect your problems to the correct departments in order to help you solve problems and preserve your legitimate legal rights in China.

You can e-mail us with the difficulties and problems you experience while living in China. Our e-mail address is

Our column will publish the letters from netizens, which only represents personal opinions because some letters involving specific units, departments or individuals are not verified. Netizens' English letters will be translated into Chinese and also published on People's Daily Online Chinese Edition. We will accurately publish the actual situation and release the process and results to the public.

In addition, in order to communicate with you and reply to you in a timely manner, we encourage you to leave your real identity and contact information in the e-mail and enclose comprehensive evidence, such as words and pictures. We promise that your personal information will not be released to the public.

Thank you for your support and attention.

Waiting for your letters.

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